Support

UPF Tracker is not yet released. Until it is, the quickest way to reach us about anything on this page is email: support@upftracker.com.

A product is missing or wrong

Product data comes from Open Food Facts. If a barcode is not found, you can add the product from the app: take photos of the pack and the app fills in the details for you to check, then it is shared with Open Food Facts for everyone. If the ingredients shown are out of date, you can fix them by editing the product on world.openfoodfacts.org. Changes usually reach the app within a day. If a NOVA group looks wrong to you, email us the barcode and what you expected and we will look at the classification.

Common questions

Does the app work offline? Your log is stored on your phone and is always available. Looking up a new product, and syncing, need a connection.

Do I need an account? Yes. Your log is kept with your account, so it is backed up, syncs between your devices and comes back if you reinstall the app.

Why are NOVA and Nutri-Score shown separately? They measure different things: how processed a product is, and its nutritional profile. A product can do well on one and badly on the other, so merging them would hide exactly that.

Why no streaks or badges? On purpose. The app gives you information about your food; what you do with it is yours.

How do I delete my data? Delete your account from the You screen and your account and everything synced with it is removed. You can export your log as a CSV file first, from the same screen. See the privacy policy for details.

Waitlist

To be removed from the launch waitlist, email support@upftracker.com from the address you signed up with.

Reporting a security issue

If you have found a vulnerability in the app or our services, please email security@upftracker.com rather than posting it publicly. We will acknowledge within two working days.